SHIPPING AND HANDLING

We DO NOT offer International shipping at the moment. Once your order ships, a confirmation email will be sent to you with detailed tracking information. You can also find your shipping details by logging into your account. Please note that while we don't foresee any delays after the parcel has shipped, these events may occur. Please contact us in the event our carrier is delayed, and we will be happy to help locate the parcel for you.

All shipping rates are calculated at checkout based on the size/weight of your package and your location. You can see your custom rate by adding your desired items to your cart and proceeding through the checkout process. Orders ship Monday-Friday, excluding major US holidays. SHIPPING TIME FRAMES PROVIDED BY THE CARRIER ARE ESTIMATES ONLY. And these estimates DO NOT include order handling time at our warehouse. For in-stock orders, please allow at least 3-4 business days to receive your shipping confirmation and tracking number. Large orders and orders received during holidays or sales promotions may take longer to process. Orders are processed immediately after checkout is completed. For this reason, we are not able to make ANY changes to the order once you complete the checkout process (including cancellations, additions, or removals, etc.)

All orders are securely packaged and shipped via 3rd party carriers like UPS, and USPS which means we are unable to take responsibility for or control your package once it has left our fulfillment facility. We do not control these carriers nor do we have any special privileges, information, or "ins". Please note shipments DO NOT include insurance nor are we able to arrange for scheduled deliveries or signature confirmation. Please choose a secure address to receive your orders. Please understand we are not able to provide any more information other than provided by your tracking information, nor are we able to control, manage or change how packages are handled by the carrier after pickup from our facility, during transit, as well as delivery. In the event you are unable to locate your delivery, please contact the carrier first as they are best able to help you. Should you receive a product that is damaged upon arrival, please send us an email with photos of the product and packaging to theimperialroom@gmail.com; include your order number to  

We have the following shipping options within the United States:

Standard 7-14 Business Days no signature required. May be subject to delays due to COVID-19. 

At this time, we are currently shipping however due to restrictions we are fulfilling orders at a limited capacity. You may experience slight delays as we kindly ask for your patience during this time. We appreciate your continued support and understanding.

The products we sell at The Imperial Room are of the highest quality and are intended for use by trained nail professionals and/or registered students. These products cannot be found in retail stores.