We want you to love your purchase. If you’re not satisfied, eligible items may be returned within 30 days of delivery for a refund or exchange.

Eligibility:

• Items must be unopened, unused, and in original packaging.
  
• Proof of purchase is required.
  
• Sale items, gift cards, and certain personal-care products are non-refundable.
  

Damaged or Defective Products:

If your order arrives damaged or defective, email theimperialroom@gmail.com within 7 days with your order number and photos. We’ll gladly arrange a replacement or refund.

Returns:

• 
  Customers are responsible for return shipping costs.
  
• Shipping fees are non-refundable.
  
• Send returns to:
  
  The Imperial Room
  10055 Seminole Blvd
  Seminole, FL 33772
  

Refunds are issued back to your original payment method once the return is inspected and approved. Please allow standard processing times for your bank or card provider.